Returns & refunds

We want you to love your CLEVO 7-in-1 cleaning brush. If something isn't right, this page explains your options and how to get your money back. Nothing in this policy limits your rights under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

Changed your mind? You have 7 days

You can cancel your order for any reason within 7 days of receiving it. This is your cooling-off right under section 44 of the Electronic Communications and Transactions Act.

• Let us know within the 7 days by sending a refund request (see "How to request a refund" below).
• You'll get a full refund of what you paid. The only cost you carry is the direct cost of sending the item back to us.
• We won't charge a penalty or restocking fee.

Faulty items: your 6-month warranty of quality

Under section 56 of the Consumer Protection Act, your CLEVO brush comes with a warranty that it is of good quality, in good working order, free of defects and reasonably durable. If it turns out to be faulty within 6 months of delivery, you can return it and choose whether we:

• repair it,
• replace it, or
• refund the price you paid.

We cover the cost of getting a faulty item back to us. If we repair it and it fails again within 3 months, we'll replace it or refund you. The warranty doesn't cover damage caused by accidents, misuse or not following the product instructions, or ordinary wear and tear from use.

Arrived damaged, incomplete or not what you ordered?

Please check your order when it arrives. If it's damaged, missing parts or isn't what you ordered, let us know as soon as you can. Photos of the item and the packaging help us sort it out quickly. You can choose a replacement or a full refund, and we'll cover the cost of any return.

Condition of returns

• Please send the brush back with everything it came with: all brush heads, the charging cable, any other accessories and the manual.
• For change-of-mind returns, please use the original packaging if you can. If you think you might return it, try not to use it beyond checking that it works.
• Pack it securely. We recommend a trackable delivery service, and keeping your proof of postage until your refund is complete.
• Please don't send anything back until we've confirmed your request and given you the return instructions.

How to request a refund

1. Fill in the Request a refund form on our website. It asks for your full name, email address, order number, date of purchase, the reason for your refund, your proof of payment, and how you'd like your money back.
2. Email your proof of payment to shopclevo.co.za@gmail.com with your order number in the subject line (for example, "Proof of payment – Order #1234"). Our form can't accept file attachments, so this step is needed to complete your request.
3. We'll reply by email to confirm your request and, if the item needs to come back to us, send you the return instructions.

Your refund options

You choose how you get your money back:

• Back to your original payment method. Once your refund is approved, we'll process it and pay it back within up to 7 business days.
• Store credit to use on a future CLEVO order. We only give store credit if you choose it, and it stays valid for at least 3 years from the date it's issued.

Return shipping costs

• Changed your mind: you pay the direct cost of returning the item. By law, this is the only charge we may pass on to you.
• Faulty, damaged or wrong items: we pay. When we reply to your request, we'll explain how the return will be arranged at our cost.

Contact us

Questions about a return or refund? Email us at shopclevo.co.za@gmail.com and include your order number so we can help you faster.